HaulHaulEye Support
We're here to help drivers, dispatchers and brokers get the most out of HaulEye.
Contact us
Send us a message
Have a question or a problem on a load? Send us a message and our team will get back to you shortly.
Common questions
How do I sign in to the HaulEye driver app?
Enter the cell phone number your broker has on file for you and tap "Text me a code". Enter the code from the text. If no code arrives, your number may not be on any active load yet. Ask your broker to check the driver phone on the load, or contact us.
Why does the app ask for "Always" location access?
Trucks are tracked for hours while the phone is locked in a pocket or a mount. "Always" lets HaulEye keep sharing your position for the load you started while the app is in the background. Location is only collected while you have tracking on for a load, and you can pause or stop it at any time with one tap.
How do I stop sharing my location?
Open the load and tap "Tracking On" to pause it, or tap Stop. Turning tracking off ends location sharing immediately. You can also revoke location access in iPhone Settings, which stops it for every load.
I'm on an Android phone. Anything special?
Pick "While using the app" when Android asks for location; that is enough, because HaulEye keeps a "tracking your load" notification running while a load is on. Some phones (Honor, Huawei, Xiaomi, some Samsung) put apps to sleep to save battery, which stops tracking after a while. Fix it once: Settings, Apps, HaulEye, Battery, and choose "Unrestricted" (or turn off power-saving management for the app).
My broker says my location isn't updating.
Check that tracking is on for that load, that Location for HaulEye is set to "Always" in iPhone Settings, and that Low Power Mode is off. If it's still stuck, text us the load number and we'll look at it right away.
How do I delete my account?
In the app, go to Settings and tap "Delete my account". Your login and device are removed immediately. Load and tracking history stays with the broker's business records, the same way a paper bill of lading would.
I'm a broker or dispatcher. Where do I log in?
HaulEye Dispatch runs at app.hauleye.com and in the HaulEye Dispatch iPhone app. If you use Haulan, HaulEye is built in: sign in at haulan.com.
Where are your privacy policy and terms?
Privacy policy and Terms of service. Short version: location only, only during a load you started, only shared with that broker. No contacts, no files, nothing sold.