HaulEye

Terms of Service

Last updated: September 13, 2026

Plain-English summary: HaulEye is software. Drivers use it to share their location on a load with the broker who assigned that load. Brokers and dispatchers use HaulEye Dispatch to see those loads. Location is shared only while a driver has tracking on, and only with that broker. We are a software tool, not a broker, carrier, or a party to any load. By using HaulEye you accept these terms.

1. The service

HaulEye ("the Service") is made by Haulan and consists of the HaulEye driver app, HaulEye Dispatch, and the related web pages at hauleye.com and app.hauleye.com. The Service lets a broker or dispatcher assign a load to a driver, and lets the driver share their location, messages, and delivery documents for that load.

2. Software only, not a party to your business

HaulEye is a software tool. Haulan is not a freight broker, freight forwarder, motor carrier, shipper, employer of any driver, or a party to any load, shipment, or carrier agreement. Brokers and carriers alone are responsible for their freight operations, their agreements with each other, and every decision made using the Service. Haulan does not arrange transportation, take custody of freight, or guarantee any shipment, delivery time, or payment.

3. Accounts and sign-in

Drivers sign in with the cell phone number a broker has placed on a load, verified by a text message code. Brokers and dispatchers sign in with an email and password. You are responsible for keeping your phone and credentials secure and for all activity under your account, and you must tell us promptly about any unauthorized use.

4. Location sharing and your control

The driver app collects the device's location only while the driver has turned tracking on for a specific load. The driver can pause or stop sharing at any time with one tap in the app, and can revoke location access in the phone's settings at any time. Location for a load is shared only with the broker or dispatcher who assigned that load. When tracking is off, no location is collected. Location is never sold or shared for advertising.

5. Messages and documents

Messages, photos, and documents sent through the Service are exchanged between the driver and the broker on that load and are kept as part of the broker's business records for the load. Do not send content you don't have the right to share.

6. Subscriptions and billing (brokers)

HaulEye Dispatch is billed to the brokerage as a monthly subscription per the plan selected, in advance, and auto-renews each period until canceled. Fees are non-refundable except where required by law. Pricing changes are announced at least 30 days before your next billing cycle. The driver app is free for drivers.

7. Your data

Your data belongs to you. We use it only to operate the Service. A driver can delete their account from Settings in the app at any time, which removes their login and devices. Load, message, and tracking history belongs to the broker's business records for that load and is retained with the broker's account. We are not obligated to retain or produce data after an account closes. See the privacy policy for details.

8. Accuracy of location data, no guarantee

Location comes from the driver's phone and depends on GPS signal, cell coverage, battery, phone settings, and the driver keeping tracking on. It may be delayed, imprecise, or unavailable. The Service is a convenience for visibility only. You are solely responsible for confirming pickup, delivery, and the status of any shipment by other means when it matters. Haulan is not responsible for missed appointments, cargo loss or damage, detention, non-payment, or any loss arising from reliance on location data or its absence.

9. Acceptable use

You may not use the Service to break the law, track a person without their knowledge, infringe others' rights, send spam, upload malicious code, attempt to access other companies' data, or resell the Service without our written agreement.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY OF ACCURACY, UPTIME, OR RESULTS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAULAN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, LOST LOADS, CARGO LOSS, DETENTION, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. HAULAN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID TO HAULAN FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF NOTHING WAS PAID. THESE LIMITS APPLY REGARDLESS OF THE LEGAL THEORY AND EVEN IF A REMEDY FAILS ITS ESSENTIAL PURPOSE.

12. Indemnification

You will defend, indemnify, and hold harmless Haulan and its owners, officers, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your freight or brokerage operations, the loads and parties you deal with, the content you send, or your violation of law or these terms.

13. Termination

Drivers may stop using the app or delete their account at any time. Brokers may cancel at any time, effective at the end of the current billing period. We may suspend or terminate accounts that violate these terms or create risk for the Service or other users.

14. Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

15. Changes

We may update these terms. Material changes will be announced in the app or by email, and you may be asked to accept the updated terms. Continued use after an update is acceptance.

16. Contact

Questions about these terms: support@haulan.com or (346) 598-3016.